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Reviews

Montana’s Highest Rated Disaster Restoration Company

Faithful Disaster Restoration
4.9
Based on 212 reviews
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Bryan Dake
Bryan Dake
01:57 20 Oct 20
We cannot say enough positive things about Faithful. If you need anything as far as water restoration and mitigation,... this is the company to use.Our work with Faithful started randomly as I saw the positive reviews online. I called and then worked with Darren Allen. He was immediately responsive to our request and came out the next day to give us a quote. He also explained the process to us. The work then started immediately. My wife, Morgan, appreciated the first worker, Wes, talking with her and explaining everything to her at the beginning. We appreciate how diligent they all were on completing this water restoration work. They were also cognizant and careful because of the pandemic. Wes checked in with us about the numbers in our basement and when the equipment would be able to be removed. After that, they stood by and waited while our sewer pipes were fixed. During this time we got our estimates to our insurance company and had the pleasure of working with Gilbert. We appreciated his efforts, emails, and calls. He checked in with us regularly and worked hard to get our insurance claim resolved. Lastly, the work Derrick did at our house was great. He worked quickly and cared about the work he did. He did the drywall work, painted and reset our baseboards.By far the most refreshing thing about this company is the ability to effectively communicate and to express to clients a legitimate concern for their well-being. We got this impression from each of their employees and this was as meaningful to us as the work they did.read more
Jeff Romans
Jeff Romans
23:01 12 Oct 20
Working with Faithful was a great experience. A waterline leaked in our kitchen and caused a lot of damage both on our... first floor and our basement. I called Faithful on a holiday (Easter Sunday), spoke with the owner of the company, and he assured me they would take care of everything. And that's exactly what they did; from drying out everything that was flooded, to ripping out all of the damaged areas, to making sure everything was put back together better than it was originally. The best part is they worked with my insurance company and took care of all of those details too. All I had to worry about was paying my deductible. Faithful is an incredible company and I HIGHLY recommend them.read more
Sonny Morgan
Sonny Morgan
23:33 15 Sep 20
Everyone at faithful is Incredibly helpful! They even helped me navigate my insurance! I wouldn't have been able to... get my job without them!read more
Ben Lujan
Ben Lujan
21:14 14 Aug 20
We were so pleased with the service we received from Faithful. They were here quickly to help and willing to work with... our schedule. Each time we had questions they promptly got back to us with a response. We will definitely go with them again if needed! They were so easy to work with in our stressful situation.read more
Shannon Wippert
Shannon Wippert
18:02 22 Jun 20
After my main floor flooded, Nick and his crew did a fantastic job of quickly getting restoration and dry-out started.... I have no doubt their quick response helped save our home from even more damage. They helped us with every step of the process, from restoration, insurance notification, to the final rebuild. They answered all of my questions in a fast and professional manner, and their site managers were friendly and helpful. I would recommend Faithful Disaster Restoration to anyone who needs help with restoration services.read more
Patricia Tuomi
Patricia Tuomi
00:33 18 Jun 20
My husband hired Faithful Disaster Restoration for the water damage caused by a broken pipe at his mother’s house.... The company was very concerned about getting his mother back into her house as soon as possible. They were excellent at communicating with him to let him know about their daily progress. He appreciated their communication with the insurance company when they (insurance company) would not return our calls. They are a very reliable company.read more
Next Reviews

"My basement flooded last Fall and the great crew at Faithful (aptly named) did a wonderful job of restoring our home to like new condition. They worked with the insurance company, they got the contractors for the drywall, painting and flooring. All I had to do is smile and pay them for the GREAT service they did. I will HIGHLY RECOMMEND Nick and his crew to anyone. Thank you for a job well done."

LaLonnie Larson

"What can I say about Nick and his guys besides that I couldn't ask for a better way to deal with my kitchen fire. Nick and crew relieved the stress of having to move my family out of our home into hotel for 8 weeks while things were getting cleaned and restored back to livable conditions for my and my family. Nick worked with insurance company and they worked everything out and we didn't have to worry about the headache of insurance process. It was amazing working with Faithful cleaning and restoration...I have never had to deal with anything like this before Faithful made it easy and comfortable and non-stressful. Thank you to nick and his great crew."

Allison Tripp

"In July 2014 my home was filled with smoke from a house fire next door. Faithful Cleaning & Restoration was called in to clean up the smoke damage to the entire home as well as my personal belongings. Having had major back surgery a few months earlier, I was in no shape to handle the cleanup coordination or the paperwork involved with the insurance company. Faithful Cleaning & Restoration came in and in no time I was back in my clean home better than it had been before the fire. Faithful Cleaning & Restoration also handled the hail damage to my home. This is a professional outfit that I cannot say enough good things about. They are prompt, thorough, knowledgeable, friendly and great folks to work with. If you have catastrophe such as I had, give this company a call, I rate them 5 out of 5 stars."

Kurt Stickney

"I used Faithful Disaster Restoration for a water related claim that caused extreme damage in my basement. I selected this company on a recommendation from a friend, I could not have made a better choice. The work was completed very fast, lot of attention paid to detail, the entire job was excellent. They made the whole event a lot easier to deal with, I can not say enough about the quality of their work and the concern to make sure everything was done the right way. I hope that I never have a problem like this again, but if it happens I know who to call."

David Gollick

"So very Thankful for Faithful! I had them come take a 2nd look on a high end property in Billings that supposedly had mold and water damage. These guys saved me and my client over $2,500. In a world that everyone is trying to make a buck- honesty wins. I will recommend Nick and his crew from here on out. They came out twice to make sure no remediation was needed. Very pleasant and awesome group of guys."

Heidi Brosovich Real Estate

"We have used Faithful Disaster Restoration twice and have been beyond satisfied both times. They are friendly, reliable, courteous, punctual, and did an excellent, thorough job. If you're facing any type of disaster restoration or remediation, these are the guys to call."

Rachel Miller

"Faithful Disaster Restoration has lived up to their name in every way. They have served us courteously, honestly, and informed us of each and every necessary step. When they found that our mold issues were deeper and farther than realized, they patiently explained what else must be done and did not "sock it to us" on charges or materials. In spite of my peppering of questions and concerns, Nick patiently answered them and this gave me assurance that they had our needs in mind. Nick has been very professional in his advice and the explanation of their services. The crew of Faithful was also professional, courteous, and thorough. When we returned to the house, there were no messes left behind. Everything they had promised to do had been done. Thank you Faithful Disaster Restoration. I would feel totally confident in recommending you to anyone."

Candace Miller

"Nick and his crew did an outstanding job during trying times. We were not the only family that had water damage in May. They were very prompt, professional and available if we needed to reach them by phone. Thanks Nick and crew! Its nice to have our house back! We would recommend Faithful Disaster Restoration to anyone."

Kevin DeFrank

"I WISH Faithful Disaster Restoration had been our first call when a pipe burst in our home!!! (I just didn't know them yet) Thankfully, they were able to come in and finish the job the first company left. They were incredibly professional, effecient, effective and kind to us in a very difficult situation. I recommend them fully and would use them for any service offering they have!"

Lisa Huertas

"The Faithful Disaster Restoration team has helped not only me personally but several of my clients with water damage and mold issues. They are always prompt and thoughtful during the cleanup process and when they are finished I feel very confident that the issues have been resolved properly. I will be using him again when need be!"

Laura Scheetz

"I used Faithful for water damage from ice dams this Spring. Nick and his crew were very prompt, thorough, friendly, and did a great job! I especially appreciated the patience Nick had with all of my questions and dealing with the insurance company. I would definitely recommend Faithful to anyone. Kudos to Nick and his crew!"

Linda Luse

"Thank goodness I found Faithful Disaster Restoration. My husband was on his way home from the hospital when I discovered a broken pipe in the wall in my entryway. I had turned on the sprinkler and the next thing I knew water was trough the wall and flooding the down stairs. I freaked out and a neighbor called Faithful Disaster for me. They were there in 20 minutes started draining the water and all before my husband was home. Thank you Darren for calming me down. He explained everything to me. They take care of contacting your insurance co, and arrange for all repairs. The whole "crew" were very professional, polite, and very good at what they do. if I EVER have a problem again Faithful Disaster Restoration is the one to call. Thanks again."

Barbara Sitzler

"Thank you to Derick, Wes, and Darren! We appreciated you all so much and thank you for the awesome work you did! ❤️ super gracious and kind!"

Sarah Hosa

"After experiencing ‘Niagra Falls’ through our egress window late one night, we called Faithful Disaster Restoration. The owner arrived early in the morning to assess the damage and needed repairs. A crew arrived within an hour and quickly and efficiently went to work removing the damaged areas in the wall and floor, spraying for mold and microbes, and setting up fans that dried out all the affected areas—including the mattresses. What a relief to have a clean, dry, nice smelling room when they came to check and take away the fans. Thanks Nick and crew for a job well done!"

Sherry Ward

"Faithful Disaster and Restoration did an excellent job with our leak in our kitchen. They worked with our insurance company to make sure everything was covered. They were professional and friendly at all times, and made the situation a lot less stressful. Thanks Nick and crew for doing such a great job. We really appreciate it."

Heidi Williams

"With a fire causing smoke damage 5 days before Christmas, the people at Faithful showed up the next day,... and every day after that, even on Christmas Eve and Christmas Day to ensure we were back in our home as soon as possible. I can't say enough about their work ethic and professionalism in trying to help us during the already stressful Holiday Season. I would recommend Faithful for any disaster restoration situation....anytime of the year."

Mink Reiter

"Everyone at faithful is Incredibly helpful! They even helped me navigate my insurance! I wouldn't have been able to get my job without them!"

Sonny Morgan

"We were so pleased with the service we received from Faithful. They were here quickly to help and willing to work with our schedule. Each time we had questions they promptly got back to us with a response. We will definitely go with them again if needed! They were so easy to work with in our stressful situation."

Ben Lujan

"We had water damage in our basement in May (on a weekend) and Faithful Disaster Restoration was very timely in responding to our basement disaster! Plus we were very pleased with the communication by all of the representatives of Faithful throughout the entire process."

Donna Heisler

"We called the day our basement flooded and they had someone out on the same day to give us a quote. Very easy to work with and timely, which was appreciated."

Thomas Luers

"After my main floor flooded, Nick and his crew did a fantastic job of quickly getting restoration and dry-out started. I have no doubt their quick response helped save our home from even more damage. They helped us with every step of the process, from restoration, insurance notification, to the final rebuild. They answered all of my questions in a fast and professional manner, and their site managers were friendly and helpful. I would recommend Faithful Disaster Restoration to anyone who needs help with restoration services."

Shannon Wippert

"My husband hired Faithful Disaster Restoration for the water damage caused by a broken pipe at his mother’s house. The company was very concerned about getting his mother back into her house as soon as possible. They were excellent at communicating with him to let him know about their daily progress. He appreciated their communication with the insurance company when they (insurance company) would not return our calls. They are a very reliable company."

Patricia Tuomi

"I had some water damage on a home under construction from a condensation line that wasn't installed properly. The home was scheduled to close about a week later. I called Faithful and they were there the next business day. They provided me with a written proposal and time schedule that same day. The next day they were on the job. Their work was finished on time and on budget. I would recommend Faithful Disaster Restoration without hesitation. Thank you Nick and your crew for a job well done!"

Jim Mercer

"I came home to a refrigerator leaking all over my kitchen flooring after being out of town. I was recommended to Faithful from a friend and they did not disappoint. They came over right away and assessed the damage. They were professional and quick to reassure me they could fix the problem. They came back the next day to do the tear apart and dying. During the days we were drying out they stopped by to check the progress. We were so happy we called them to do the work and would recommend them to anyone who requires restoration work. They even gave us recommendations on how to deal with our insurance when they were giving us a hard time on coverage."

Alisha Bellile

"I had a water leak from a toilet and Faithful responded immediately and arrived the following day !! They did an amazing job tearing out my floor!! They checked daily to make sure it was drying out !! The thing I liked the most was their communication and contact with me! I would highly recommend them! Thank you!!"

Lisa Ronan

"Darren & Gilbert provided outstanding service/ help when we had a ceiling leak in one of our apartment that resulted in mold damage that had to be treated/ restored before renting out. This is our 2nd time using Faithful Restoration for water damage restoration, and we will continue to turn to them for future help if this happens again. They provided a timely assessment and honest quote. Faithful and their staff show that they care about providing their customers pleasant, honest, and quality customer service. We would not hesitate to recommend/ refer Faithful Restoration to our friends and neighbors!"

René Azpeitia

"Our congregation's building was vandalized and badly damaged inside, Faithful Disaster Restoration came to our aid quickly. They secured the building and began cleaning the air and then cleaning up the mess immediately. Their work enabled us to hold services only five days after vandalism occurred. They stuck with us over the next month worth of cleanup and repairs. We highly recommend their services."

Pastor Ryan Wendt

"We would have been lost without the great folks at Faithful Disaster Restoration! Our home had several broken windows from the Hail Storm in 2019 and they were extremely helpful to navigate and help dry out the home and get all the glass removed. They were also wonderful when we were having issues with insurance as well. I was communicated with through the process with updates as well.. I would highly recommend them with your mitigation/restoration issues!"

Heather Hines